Our Services
1
Bronze Package
Our entry-level option provides essential IT support and maintenance
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Remote Helpdesk support during business hours
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​Basic network monitoring and management.
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Regular software updates
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Business hours Incident Resolution
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Availability Monitoring
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(Password Reset, User Management)
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Services Reporting
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On boarding New Starter & leavers
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Office 365 Business Premium support
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Basic Support such as remote or phone
Organisations with fundamental or modest technical requirements, as well as for established technical teams seeking to delegate certain management responsibilities to a trusted IT service provider.
2
Silver Package
This mid-tier solution offers enhanced services for growing businesses:
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All Bronze features, plus:
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24/7 remote support
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Proactive system monitoring and maintenance
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Cloud backup and disaster recovery solutions
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Trend Analysis & Problem
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Management
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Performance Monitoring
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Anti-Virus tooling
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Asset & Device Management
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Certificate Management
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Proactive Health Checks
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Quarterly Service Review meetings
Organisations with small technology teams seeking assurance that their technology operations are being managed efficiently.
3
Gold Package
Our premium offering delivers comprehensive IT management
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All Silver features, plus:
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On-site support as needed
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Advanced cybersecurity measures
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Threat & Vulnerability Scanning
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License management & optimisation
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Patch Management
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Optimisation & Development days
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Continual Service Improvement
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Technology Road mapping & Strategy
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Monthly Service Reviews
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Strategic IT consulting and planning
Organisations with evolving or complex infrastructures that heavily depend on technology performance to run their core business operations effectively.